WeighSync Smart Service Platform Privacy Policy

The WeighSync Conmo Medical Smart Service Platform Privacy Policy was drafted on September 19, 2023.
Last updated: October 20, 2023

The WeighSync Conmo Medical Smart Service Platform (hereinafter referred to as "WeighSync") app and its associated products or services, as well as related technologies and features (hereinafter referred to as "the Service"), are developed and operated by Conmo Electronic Company Ltd. (hereinafter referred to as "Conmo Medical" or "we"), providing you with a service platform for health monitoring and related guidance. We are very concerned about the protection of your personal information and privacy. We will provide appropriate security measures for your personal information in accordance with legal requirements and industry-accepted security standards.

This Privacy Policy is intended to help you understand how we collect, use, store, and protect your personal information, as well as inform you of your rights. Please read and fully understand this Privacy Policy, paying special attention to certain important content. Accepting or agreeing to this Privacy Policy means that you: confirm that you have reached the legal age required to accept this Privacy Policy; agree to accept this Privacy Policy on behalf of yourself or the individual you legally represent; and acknowledge that your use of our products and/or services is subject to this Privacy Policy.

If you have any questions, opinions, or suggestions regarding this Privacy Policy, please contact us.
(Contact information to be supplemented)

By reading this Privacy Policy, we hope you understand the following:

• How we collect information
• What data we collect and how we collect it
• How we use the data and for what purposes
• How we protect your personal data
• Your rights
• Privacy policy for children
• Privacy commitment
• Policy update explanation and privacy feedback channels

How we collect information

We primarily collect your personal information through the following three methods:

1. Information you directly provide: We collect and store the information you provide to us when using our products and/or services, including information you provide when registering a WeighSync account, filling out information online during the use of the Service, applying for products and/or services, resolving disputes, or contacting us regarding our products and/or services, as well as information about your transactions and activities generated during the use of our services.
2. Information we collect actively: During your use of our products and/or services (including in the background running state), we collect information sent to us by the products, computers, mobile phones, and other access devices related to the Service.
3. Information we obtain from other sources: With your consent, we may also obtain your relevant information from affiliated companies, partners, and third-party organizations that have legally established and lawfully retained your information.

The following are possible scenarios for data collection in the Service:

• Account registration, login, authentication, and third-party account binding
• Device connection (via network and/or Bluetooth)
• Real-time dynamic monitoring
• Intelligent analysis and processing
• Remote data sharing and special situation notifications
• Generation of analysis reports and personalized recommendations

If you refuse to provide certain information, it may affect the normal experience of the Service in the above scenarios.

What data we collect

When you use the Service, we will ask you to provide the personal information necessary to provide you with the service. If you fail to provide personal information, we may not be able to provide our products or services to you.

We collect the following types of data (which may or may not be personal information):

• Account information: The phone number, email account, avatar, personal signature, nickname, gender, time zone, language, and regional data you use when registering an account with WeighSync.
• Device information: Your mobile phone operating system version, mobile phone brand and model, as well as the product and/or device information involved in your use of the Service.
• Device record information: Information obtained directly from devices (such as ventilators, pulse oximeters, blood pressure monitors, blood glucose meters, thermometers, weighing scales, etc.) through direct measurement and/or comprehensive processing.
• Health information: Your date of birth, height, weight, gender data, and other physical information, previous medical diagnoses and/or tests (such as diagnosed with arrhythmia), current and/or previous use of certain medications (such as blood thinners), certain family history (such as a history of atrial fibrillation), and/or health habits (such as smoking), etc.
• Network information: We may collect network types, network signals, and other information related to specific functions of the Service.
• Third-party account information: With your authorization, we may obtain your third-party account public information (such as avatar, nickname, and other information displayed on the page) from third parties (such as Facebook, WeChat) and bind it to your WeighSync account, allowing you to log in and use our products/services directly through third-party accounts. We will use your relevant information within the scope of your authorized consent.

How we use the data and for what purposes

The collection of personal information-based data is for the purpose of providing services and/or products to you, and we are required to comply with applicable laws and regulations. By accepting this Privacy Policy, you hereby consent to the processing and disclosure of personal data by our affiliated companies (communication, social media, technology, and cloud businesses) and third-party service providers (as defined below) for the purposes stated in this privacy policy.

We may use your personal data for the following methods and purposes:

• Website or through our mobile devices will be used to establish personal accounts and user data pages.
• Determining phone compatibility: Phone information will be used to determine if your phone can use WeighSync.
• Providing health monitoring services: Data collected through continuous dynamic monitoring in silent or background mode will be processed and displayed to you through this service.
• Providing network-related services: Our devices may use network types and network signals to prompt users to download updated versions in different network environments.
• Service optimization: We will use recorded data to improve the quality of our services.
• Device management: Collected device data related to this service will be used to manage the bound devices.
• Improving software stability: Collected error records will be used to analyze software quality and provide better services.
• Authorized data correlation: With your authorization, we will receive and send your diet, weight, body fat, sleep, blood pressure, blood lipids, and other data to and from Apple Health and Huawei Health. Any information obtained through the use of Apple Health and Huawei Health will not be shared or sold to any third party, including advertisers and other agents. We will not use the information from Apple Health and Huawei Health for marketing, advertising, data mining, or similar services.
• Accessibility services: This permission is intended to quickly help users set up background protection and floating permissions. This permission is mainly for assistive and usability services. After the app is set up, this service will be automatically disabled. If you do not want to use this service, you can also manually disable it. Minors should use this service under the authorization of their parents or guardians.

We may share and disclose your personal data:

Sharing

We will not sell any personal information to third parties except in forms permitted by law. However, we may disclose your personal information to third parties, including but not limited to the third parties and affiliated companies listed in this section, for the purposes stated in this privacy policy.

Affiliated companies

For the purposes stated in this privacy policy, we may disclose your personal information to other affiliated companies (including parent companies, subsidiaries, etc.) in order to provide you with the full functionality of our products or services.

Third-party service providers

In certain cases, third parties may provide services to you through our service (individually or jointly with us). For example, collecting user feedback, analyzing data, providing marketing assistance, providing search results and links, and providing other customer services. They may access personal information necessary to perform their functions, but they may not use it for other purposes. We will only disclose your personal information to third parties within the scope of such transactions or services.

Partner brands

We may partner with other brands to provide the services and/or devices related to the app (“Partner Brands”). These Partner Brands may have access to certain personal information in order to provide the services and/or devices, perform analytics on the services and/or devices, or provide you with customer service directly related to the services and/or devices.

Disclosure

We will only disclose your personal information in the following circumstances:

• With your explicit consent;
• Pursuant to agreements with our Partner Brands;
• When seeking professional advice from third parties, such as lawyers, auditors, accountants, internal control consultants, or other types of consultants;
• Based on legal disclosure: We may disclose or publicly disclose your personal information in accordance with legal and regulatory requirements, to fulfill audit obligations and meet regulatory requirements, or in response to legal proceedings, litigation, or mandatory requirements from government authorities. In such cases, we may not seek your consent.
• As part of scientific research or public welfare activities, as a component of successful demonstrations, we will de-identify your personal information before using it.

Methods to protect your personal data

We take the security of your personal information very seriously. We implement reasonable and appropriate industry-standard security controls to protect the confidentiality of your information, including through our management, technical means, or storing it in systems with limited access and physical security measures. Despite our security measures, we cannot guarantee complete confidentiality. At the same time, the security of your data also depends on you. Please be aware of the information environment security when using this service and keep your WeighSync account password and other passwords set by you or provided by us secure. To address potential risks such as personal information leaks, damages, and losses, we have established procedures for handling suspicious data security vulnerabilities. If you have reason to believe that your interaction with us is no longer secure, please notify us immediately using the contact information below. (Contact information to be provided)

Your Rights

Right to be informed: Your personal data and related information may be stored in our database for a period of three years, and you may request to view certain information in accordance with relevant regulations.

Right to rectification: If you find that your personal information has changed or that there are errors in the personal information we process about you, you can make corrections in the "User Center" section of the interface.

Right to erasure: You have the right to delete your personal information yourself or contact us to delete it, except for exceptions specified by laws and regulations. For some of your personal information, you can delete the information you provided by yourself through the relevant product and/or service functionality we provide. You can make a request to delete personal information from us by email or letter in the following circumstances:

• If our processing of personal information violates laws and regulations;
• If we collect and use your personal information without obtaining your consent;
• If our processing of personal information violates the agreement with you;
• If you no longer use our products or services, or if you cancel your account;
• If we no longer provide products or services to you. If we decide to respond to your deletion request, we will also notify the entities that have obtained your personal information from us to delete it in a timely manner, unless otherwise provided by laws and regulations or unless these entities have obtained your independent authorization.

After you delete information from our service, we may not immediately delete the corresponding information from our backup systems, but we will delete this information when the backups are updated.

Right to change authorization scope: Certain business functions require some basic personal information to be completed. For additional collection and use of personal information, you can adjust the settings on your device at any time. You can disable permissions such as notifications, network, camera, photos, location, Bluetooth, Wi-Fi, etc. in the device operating system, change the scope of consent, or revoke your authorization. After revoking authorization, we will no longer collect information related to these permissions. However, your decision to revoke consent or authorization will not affect the processing of personal information that we have carried out based on your authorization. The display and disabling methods of permissions may vary on different devices, so please refer to the instructions or guidelines provided by the device and system developers.

Right to terminate the agreement: You can terminate the privacy policy by canceling the previously registered account or by withdrawing your consent to the privacy policy in the "Settings". After receiving your request to cancel the account, we will complete the verification and processing within 15 working days. After the account is canceled, we will stop providing products or services to you. To respond to your above requests and ensure security, you may need to provide a written request or other means to prove your identity. We may ask you to verify your identity before processing your request. We will respond within thirty days. If you are not satisfied, you can also file a complaint through the following channels

For reasonable requests, we generally do not charge a fee, but for multiple repeated requests or requests that exceed reasonable limits, we may charge a certain cost depending on the circumstances. We may refuse requests that are groundless, require excessive technical means (such as the need to develop new systems or fundamentally change current practices), pose risks to the legitimate rights and interests of others, or are difficult to implement.

We will not be able to respond to your request in the following circumstances:

• Related to the fulfillment of obligations by the personal information controller as required by laws and regulations;
• Directly related to national security and defense security;
• Directly related to public safety, public health, and major public interests;
• Directly related to criminal investigation, prosecution, trial, and execution of judgments;
• The personal information controller has sufficient evidence to show that the personal information subject has subjective malice or abuses rights;
• Difficult to obtain the consent of the personal information subject or other individuals to protect the major legitimate rights and interests of the personal information subject or other individuals, such as life and property;
• Responding to the request of the personal information subject will cause serious damage to the legitimate rights and interests of the personal information subject or other individuals or organizations;
• Involving trade secrets.

Children’s Privacy Policy

This product is not intended for children under the age of thirteen or the equivalent minimum age in the relevant jurisdiction. If we discover that we have collected personal information of children under the age of thirteen, we will take measures to delete such information as soon as possible. If you find that we have collected personal information of children under the age of thirteen, please contact us to delete it.

Notice to California Residents:
California residents should refer to our California Resident Privacy Policy Supplement.

Privacy Commitment

To ensure the security of your personal information, we have communicated the company’s privacy and security guidelines to all Conmo Medical staff and strictly implement privacy protection measures within the company.

Policy Update Explanation and Privacy Feedback Channels

Our privacy policy will be updated from time to time and any changes to this policy will be posted on this page. In the event of significant changes, we will also provide more prominent notice (such as sending notifications by email or pop-up notifications during user use) to explain the specific changes to the privacy policy. We recommend that you regularly check this webpage for the latest information on our privacy policy.

Contact Us

If you have any questions or concerns about this privacy policy, please contact us. If you have any questions about the service, please use the contact information to contact us. Please note that deleting the app may not terminate the agreement.
Net: help@conmo.net